How Bank Tellers Are Stopping Customers From Giving Money to Scammers

Article excerpt

JPMorgan Chase has deployed behavioral scientists to train bank tellers to recognize and interrupt customer fraud in real time. As cybercrime accelerates, the nation's largest bank is experimenting with new prevention strategies that go beyond traditional fraud detection software, coaching employees to spot warning signs when customers attempt unusual withdrawals or transfers. The approach marks a shift toward human intervention at the teller window, where a brief conversation can sometimes stop someone from wiring money to scammers. Other banks are watching Chase's pilot program as cybercriminals grow more sophisticated in impersonating trusted institutions and targeting vulnerable customers.